Q & A More

Quick Answers to Your Questions!

• How do I prepare for EVV visits with Billiyo [Minnesota]
• How do my caregivers create an account?
• What is work time rounding and how does it work?
• Password related — don't remember my password, what do I do? 
• My user account is blocked, please help.
• What do I do if my Pay Period Date is incorrect?
• What do the configuration options do?
• How do I add services to a procedure code?
• How do I review and update my payment information?

How do I prepare for EVV visits with Billiyo [Minnesota]

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What is work time rounding and how does it work?

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My user account is blocked, please help.

A. Contact a super user and ask them to unblock you.

For super users we will verify your identity and then we may unblock your account.

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What do I do if my Pay Period Date is incorrect?

A. If the dates that Billiyo is defaulting to are incorrect then something may be wrong with your pay periods. You can check your pay periods by navigating to More > Company > Company Settings > Pay Period.

Here you can see the pay periods that have been entered into your system. If one pay period is incorrect, then it will throw off the dates for every following period, making them all incorrect. To resolve this issue you will need to delete these offending pay periods and recreate them. First check off the small box to the left of every timesheet you need to delete then click on the blue trashcan icon to the top right of the screen.

 

After clearing out these dates its time to add the correct periods. To do this click on the blue plus sign and then, in the pop up, select the pay period box. In the resulting calendar select the first date of the first pay period you want to add and then click on the final day of the last pay period you want to add.

Billiyo will then calculate the your pay periods and you will see the correct dates in our  system.

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What do the configuration options do?

For a complete walkthrough of the Billiyo configurations please consult this article.

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How do I add services to a procedure code?

When creating Care Plans, the services you can select are tied to the given procedure code. To add additional services with to a procedure code please follow these steps:

1. Navigate to More > Company > Company Settings.

2. Select the Service Plans tab.

3. Click the blue lines  in the top right corner.

4. Select the following:

a. Type

b. Procedure code

c. Modifier (if applicable)

d. Service(s)

e. Click the 3 blue dots to add a service that is not listed 

f. Click Save

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How do I review and update my payment information?

 

To review your companies payment history navigate to MORE > Company > Your Subscription. This page contains your: Company Name, email, # of Clients, Telephone #, Address, City, State and Zipcode, Billiyo Communications selection and Payment Plan.

To update your bank information select Update Bank and walk through prompts provided by Plaid. Then click Subscribe Now.

To review your payment history head to "More" > "Company" > "Payment History." On the screen that appears, a table with all invoices listed as line items will show. To find a specific invoice, use the search fields at the top of the column headings to help locate it.

On the table basic information such as the pay period dates and total number of active clients during the date range will appear. Clicking on the green + sign to the left of an invoice line will provide a breakdown of the number of active clients per day in the billing period.