---
title: Telephony EVV (Electronic Visit Verification)
description: If you caregiver does not have a mobile device they can use Telephony to clock in and out of a visit while maintaining EVV compliance.
---
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3. [Telephony](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#telephony)
# Telephony EVV (Electronic Visit Verification)
## If you caregiver does not have a mobile device they can use Telephony to clock in and out of a visit while maintaining EVV compliance.
### Table of Contents
[Quick Notes](https://knowledge.billiyo.com/knowledge/telephony#notes)
[Creating an Employee PIN](https://knowledge.billiyo.com/knowledge/telephony#pin)
[Viewing an Employee PIN](https://knowledge.billiyo.com/knowledge/telephony#view)
[Additional Setup](https://knowledge.billiyo.com/knowledge/telephony#setup)
[Clocking In Using Telephony](https://knowledge.billiyo.com/knowledge/telephony#clock-in)
[Clocking Out Using Telephony](https://knowledge.billiyo.com/knowledge/telephony#clock-out)
[Approving Telephony Visits](https://knowledge.billiyo.com/knowledge/telephony#approve)
[Missed Clock In/Out](https://knowledge.billiyo.com/knowledge/telephony#missed)
---
### Quick Notes
- **Telephony phone number**: 844-517-0085 (toll free)
- In order for an employee to clock in and out via *telephony*, an *employee PIN* must be created for them. Once a *PIN *has been generated, make sure to share it with the employee!
- Visits must be schedule before an employee can clock in.
- The employee must call in from the phone number listed in the [client profile](https://knowledge.billiyo.com/knowledge/view-client?hsLang=en#profile) (Non-skilled) or [patient dashboard](https://knowledge.billiyo.com/knowledge/patient-dashboard-1?hsLang=en) (Skilled & PDN), which should be the same phone number that is on file for the client/patient with their payer.
---
### Creating an Employee PIN
When using *telephony*, an employee will need a *PIN* number to use during the call in process.
To create an *employee PIN*, in the left menu navigate to:
```
Operation > Employee > View Employee
```
|  |
| --- |
After locating the employee within the table that appears on this page, click on the  to the left of their name and then the *Generate Employee PIN* button.
|  |
| --- |
Upon doing so, a success message will appear and the *PIN* number will be displayed.
|  |
| --- |
Make sure to give the *PIN* number to the employee so they can use *telephony*!
---
### **Viewing an Employee PIN**
Once a *PIN* number is generated, you can see it within the additional information that appears when clicking on the  to the left of the employee's name within the *View Employees* page.
The *PIN *number will display to the right of the heading titled *Employee PIN.*
|  |
| --- |
---
### Additional Setup
In order for an employee to clock in using *telephony*, a visit must first be scheduled. To review how to schedule a visit within the *Scheduling* page, [check out our article here](https://knowledge.billiyo.com/knowledge/new-scheduling?hsLang=en)!
If you'd like to allow an employee and client/patient to record their voices during the clock out process, enable the *Voice EVV* setting within your C*ompany Settings* page.
To enable the *Voice EVV* setting, in the left menu navigate to:
```
More > Company > Company Settings
```
|  |
| --- |
Within the *Configurations* tab, click on the  to edit your *company settings*.
|  |
| --- |
On the pop-up that appears, locate the field titled *Voice EVV* and check the checkbox.
|  |
| --- |
Then, click on the  button to save your changes
---
### Clocking In Using Telephony
When it's time to clock in for a scheduled visit, the employee will need to call from the phone number listed within the *client profile* (Non-skilled) or *patient dashboard* (Skilled & PDN).
**Telephony phone number**: 844-517-0085 (toll free)
Here is a diagram of the automated prompts the employee will hear:
|  |
| --- |
---
### Clocking Out Using Telephony
Once it's time to clock out, the employee will need to call from the phone number listed within the *client profile* (Non-skilled) or *patient dashboard* (Skilled & PDN).
**Telephony phone number**: 844-517-0085 (toll free)
Here is a diagram of the automated prompts the employee will hear:
| **Basic Flow** |  |
| --- | --- |
| [**Voice EVV Enabled**](https://knowledge.billiyo.com/knowledge/telephony#voice) |  |
---
### **Approving Telephony Visits**
Once a *telephony* visit has been clocked out of, it's time to review and approve it! To do this, in the left menu navigate to:
```
Scheduling > Schedules Approval
```
|  |
| --- |
The process for reviewing and approving *telephony* visits follows the same [*schedules approval* flow](https://knowledge.billiyo.com/knowledge/new-schedules-approval?hsLang=en). However, where signatures are typically displayed, if you've enabled the *Voice EVV* setting, you'll find audio players.
|  |
| --- |
---
### **Missed Clock In/Out**
If an employees does not clock in or out of a scheduled visit on it's scheduled date, they will not be able to do so at a later time via *telephony*.
However, they may still be able to complete the scheduled visit after the fact by:
1. Clocking in and/or out via the *Billiyo Caregiver* app.
2. Documenting the worked time on a paper timesheet that they share with you, which you can upload via the [*manual timesheet entry* process](https://knowledge.billiyo.com/knowledge/process-timesheet?hsLang=en).
Make sure to check with DHS and the payer to verify if using a *paper (manual) timesheet* is compliant for your agency.
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