Telephony EVV (Electronic Visit Verification)

If you caregiver does not have a mobile device they can use Telephony to clock in and out of a visit while maintaining EVV compliance.

Table of Contents

Quick Notes
Creating an Employee PIN
Viewing an Employee PIN
Additional Setup
Clocking In Using Telephony
Clocking Out Using Telephony
Approving Telephony Visits
Missed Clock In/Out

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Quick Notes

• Telephony phone number: 844-517-0085 (toll free) 
• In order for an employee to clock in and out via telephony, an employee PIN must be created for them. Once a PIN has been generated, make sure to share it with the employee!
• Visits must be schedule before an employee can clock in.
• The employee must call in from the phone number listed in the client profile (Non-skilled) or patient dashboard (Skilled & PDN), which should be the same phone number that is on file for the client/patient with their payer.
  
  
  

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Creating an Employee PIN

When using telephony, an employee will need a PIN number to use during the call in process.

To create an employee PIN, in the left menu navigate to:

Operation > Employee > View Employee

After locating the employee within the table that appears on this page, click on the  to the left of their name and then the Generate Employee PIN button.

Upon doing so, a success message will appear and the PIN number will be displayed.

 

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Viewing an Employee PIN

Once a PIN number is generated, you can see it within the additional information that appears when clicking on the  to the left of the employee's name within the View Employees page.

The PIN number will display to the right of the heading titled Employee PIN.

 

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Additional Setup

In order for an employee to clock in using telephony, a visit must first be scheduled. To review how to schedule a visit within the Scheduling page, check out our article here!

If you'd like to allow an employee and client/patient to record their voices during the clock out process, enable the Voice EVV setting within your Company Settings page.

To enable the Voice EVV setting, in the left menu navigate to:

More > Company > Company Settings

Within the Configurations tab, click on the to edit your company settings.

On the pop-up that appears, locate the field titled Voice EVV and check the checkbox.

Then, click on the  button to save your changes

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Clocking In Using Telephony

When it's time to clock in for a scheduled visit, the employee will need to call from the phone number listed within the client profile (Non-skilled) or patient dashboard (Skilled & PDN). 

Telephony phone number: 844-517-0085 (toll free)

Here is a diagram of the automated prompts the employee will hear:

 

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Clocking Out Using Telephony

Once it's time to clock out, the employee will need to call from the phone number listed within the client profile (Non-skilled) or patient dashboard (Skilled & PDN). 

Telephony phone number: 844-517-0085 (toll free)

Here is a diagram of the automated prompts the employee will hear:

 

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Approving Telephony Visits

Once a telephony visit has been clocked out of, it's time to review and approve it! To do this, in the left menu navigate to: 

Scheduling > Schedules Approval

The process for reviewing and approving telephony visits follows the same schedules approval flow. However, where signatures are typically displayed, if you've enabled the Voice EVV setting, you'll find audio players.

 

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Missed Clock In/Out

If an employees does not clock in or out of a scheduled visit on it's scheduled date, they will not be able to do so at a later time via telephony.

However, they may still be able to complete the scheduled visit after the fact by:

1. Clocking in and/or out via the Billiyo Caregiver app.
2. Documenting the worked time on a paper timesheet that they share with you, which you can upload via the manual timesheet entry process.