---
title: Request a Mobile App User's Location
description: If a mobile app user is having trouble clocking in or out while at a client's location, verify and update their location.
---
[Skip to content](https://knowledge.billiyo.com/knowledge/employee-location-request#main-content)
English
Show submenu for translations
[![LOGO BLUE.png\]](https://knowledge.billiyo.com/hs-fs/hubfs/LOGO%20BLUE.png?height=40&name=LOGO%20BLUE.png)](https://billiyo.com/)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Portal Login](https://billiyo.com/App/security/signin.aspx)
[Portal Login](https://billiyo.com/App/security/signin.aspx)
Looking for something specific?
- There are no suggestions because the search field is empty.
1. [Help Center](https://knowledge.billiyo.com/knowledge?hsLang=en)
2. [Employee](https://knowledge.billiyo.com/knowledge/employee?hsLang=en)
3. [Request app user's location](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#request-app-users-location)
# Request a Mobile App User's Location
## If a mobile app user is having trouble clocking in or out while at a client's location, verify and update their location.
---
### Table of Contents
> - [Quick Notes](https://knowledge.billiyo.com/knowledge/employee-location-request#notes)
> - [Requesting a Mobile App User's Location](https://knowledge.billiyo.com/knowledge/employee-location-request#request)
> - [How a Mobile App User Shares Their Location](https://knowledge.billiyo.com/knowledge/employee-location-request#share)
> - [Verifying and Completing a Location Request](https://knowledge.billiyo.com/knowledge/employee-location-request#update)
---
### Quick Notes
- This feature should be used to view an employee's location, and update it if the employee is encountering an "out of range" message when clocking in/out within the specified range of client's location ([learn about geo tracking here](https://knowledge.billiyo.com/knowledge/geo-tracking-and-evv?hsLang=en))
- Location sharing is done through our mobile apps — *Billiyo Caregiver* or *Billiyo Clinical*.
- During the location request process, if the client has an [*alternate address*](https://knowledge.billiyo.com/knowledge/alternate-residences?hsLang=en), the ability to select it will be available.
- Before taking the steps within this article, please call the client to confirm that the employee is with them in their home to ensure their location is properly verified and updated.
### Requesting a Mobile App User's Location
When an employee sees an "out of range" message preventing them from clocking in/out, even though they are within the specified range of the client's location, the location request feature within the *View Client Caregiver* page
To access the request location feature, in the menu navigate to:
```
CRM > Client Caregiver > View Client Caregiver
```
Within this page, click on the *"*Request Location" tab in the upper right corner.
|  |
| --- |
By default all client caregiver location requests will be displayed.
In the "Request Location" tab, select the name of the client that the employee is currently with and fill out the additional fields that appear.
After selections have been made in all fields that appear, click on the "Request Location" button to send the location request to the employee.
Example if the client does not have an alternate address:
|  |
| --- |
Example if the client has an [alternate address](https://knowledge.billiyo.com/knowledge/alternate-residences?hsLang=en):
|  |
| --- |
Once the location request has been sent, the employee will receive a notification to share their location.
### How a Mobile App User Shares Their Location
*Billiyo Caregiver* and *Billiyo Clinical* mobile app users can receive location requests.
Once location has been requested, the chosen employee receives an in-app notification.
|  |
| --- |
This notification is also visible within the "Notifications" section, found by going to:
```
More > Notifications
```
Touching on the notification triggers a location share confirmation pop-up to launch.
The client will need to sign within the "Patient Signature" field at the bottom to verify they are with the employee. After the signature is captured, the employee completes the location share by touching on the "Share" button.
|  |
| --- |
If the submission is successful, the employee will see a success message that can be closed by touching on "OK".
|  |
| --- |
### Verifying and Completing a Location Request
You may need to click  on the page once the employee has shared their location.
Once the employee has shared their location, within the "Request Location" tab of the [*View Client Caregiver* page](https://knowledge.billiyo.com/knowledge/client-caregiver-connection?hsLang=en), click on the "Update Client Location" button.
|  |
| --- |
On the pop-up that appears, click on the "Update" button to save the employee's precise location.
|  |
| --- |
If successful, a success confirmation message will appear. Click on the "Okay" button to close it.
|  |
| --- |
Once the employee's precise location has been updated, as long as they are within the specified range set for [geo tracking](https://knowledge.billiyo.com/knowledge/geo-tracking-and-evv?hsLang=en), they should then be able to clock in/out of a scheduled visit.
- [Getting Started](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#main-content)
- [Onboarding trainings](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#onboarding-trainings)
- [Clients](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#main-content)
- [Profile related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#profile-related-info)
- [Patient onboarding](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#patient-onboarding)
- [Patient dashboard related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#patient-dashboard-related-info)
- [Caregiver connection info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#caregiver-connection-info)
- [Service authorization info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#service-authorization-info)
- [Care plan info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#care-plan-info)
- [Recalibrate client location](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#recalibrate-client-location)
- [User accounts & client portal](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#user-accounts-client-portal)
- [Client eligibility](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#client-eligibility)
- [Q and A](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#q-and-a)
- [Deleting Client Documents](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#deleting-client-documents)
- [Services Tab](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#services-tab)
- [Client Onboarding Application](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#client-onboarding-application)
- [Employee](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#main-content)
- [Profile related items](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#profile-related-items)
- [User account info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#user-account-info)
- [Payroll info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#payroll-info)
- [Employee Hours Summary](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#employee-hours-summary)
- [Expense info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#expense-info)
- [Request app user's location](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#request-app-users-location)
- [Caregiver app info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#caregiver-app-info)
- [Clinical app info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#clinical-app-info)
- [Telephony](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#telephony)
- [Caregiver dashboard](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#caregiver-dashboard)
- [Employee onboarding URL](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#employee-onboarding-url)
- [Q and A](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#q-and-a)
- [Mobile apps](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#mobile-apps)
- [Deleting Employee Documents](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#deleting-employee-documents)
- [Employee Services Tracking](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#employee-services-tracking)
- [Reset Password](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#reset-password)
- [Scheduling & Timesheets](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#main-content)
- [Scheduling related info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#scheduling-related-info)
- [Schedules approval related info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#schedules-approval-related-info)
- [Electronic timesheet info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#electronic-timesheet-info)
- [Manual timesheet Info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#manual-timesheet-info)
- [Manual clock in/out info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#manual-clock-in-out-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#q-and-a)
- [Clinical & Documentation](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#main-content)
- [Service verification](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#service-verification)
- [Clinical forms info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#clinical-forms-info)
- [Nursing visit](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#nursing-visit)
- [PDN info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#pdn-info)
- [Progress note](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#progress-note)
- [Vitals log](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#vitals-log)
- [Health analysis](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#health-analysis)
- [eMar info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#emar-info)
- [OASIS submissions](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#oasis-submissions)
- [Skilled patient task flow](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#skilled-patient-task-flow)
- [QA QI info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#qa-qi-info)
- [Patient Dashboard](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#patient-dashboard)
- [Physician orders](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#physician-orders)
- [Upload documents info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#upload-documents-info)
- [QP visit documentation](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#qp-visit-documentation)
- [Digitalized documents info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#digitalized-documents-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#q-and-a)
- [Medication](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#medication)
- [Claims & Invoices](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#main-content)
- [Claim related info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#claim-related-info)
- [Invoice related info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#invoice-related-info)
- [EVV claim related info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#evv-claim-related-info)
- [Claim Detail Report info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#claim-detail-report-info)
- [Denial Analysis Report info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#denial-analysis-report-info)
- [Electronic Remittance info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#electronic-remittance-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#q-and-a)
- [Service Verification Failed](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#service-verification-failed)
- [Reporting](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#main-content)
- [Dashboards info (excluding "Caregiver Dashboard")](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#dashboards-info-excluding-caregiver-dashboard)
- [Contact Masters](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#contact-masters)
- [ServiceAuth](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#serviceauth)
- [LEIE](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#leie)
- [Balance And Aging](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#balance-and-aging)
- [Batch Detail](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#batch-detail)
- [Late/Missed Schedule](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#late-missed-schedule)
- [Dynamic Report](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#dynamic-report)
- [Cost Report](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#cost-report)
- [Financial Reports](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#financial-reports)
- [Q and A](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#q-and-a)
- [Download Documents](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#download-documents)
- [Settings & Setup](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#main-content)
- [Billiyo subscription info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#billiyo-subscription-info)
- [Company settings info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#company-settings-info)
- [Surveyor user account info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#surveyor-user-account-info)
- [Service type management info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#service-type-management-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#q-and-a)
- [Basic Company Information](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#basic-company-information)
- [Communication & Tasks](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#main-content)
- [Chat](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#chat)
- [Tasks](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#tasks)
- [Mass communications](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#mass-communications)
- [Reconciling eFax](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#reconciling-efax)
- [View Fax](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#view-fax)
- [Patient Dashboard Communications](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#patient-dashboard-communications)
- [Employee Communications](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#employee-communications)
- [Product Updates](https://knowledge.billiyo.com/knowledge/product-updates?hsLang=en#main-content)
- [Product updates](https://knowledge.billiyo.com/knowledge/product-updates?hsLang=en#product-updates)
- [Electronic Visit Verification (EVV)](https://knowledge.billiyo.com/knowledge/electronic-visit-verification-evv?hsLang=en#main-content)
- [Minnesota (MN) EVV](https://knowledge.billiyo.com/knowledge/electronic-visit-verification-evv?hsLang=en#minnesota-mn-evv)
- [Review EVV](https://knowledge.billiyo.com/knowledge/electronic-visit-verification-evv?hsLang=en#review-evv)
- [More](https://knowledge.billiyo.com/knowledge/more?hsLang=en#main-content)
- [Company](https://knowledge.billiyo.com/knowledge/more?hsLang=en#company)
- [User Account](https://knowledge.billiyo.com/knowledge/more?hsLang=en#user-account)
- [Product Updates](https://knowledge.billiyo.com/knowledge/more?hsLang=en#product-updates)
- [Mobile Apps](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#main-content)
- [Billiyo for Caregiver App](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#billiyo-for-caregiver-app)
- [Billiyo Clinical App](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#billiyo-clinical-app)
- [Billiyo for Adult Day Care App](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#billiyo-for-adult-day-care-app)
- [CRM](https://knowledge.billiyo.com/knowledge/crm?hsLang=en#main-content)
- [Service Auths](https://knowledge.billiyo.com/knowledge/crm?hsLang=en#service-auths)
- [Dashboards](https://knowledge.billiyo.com/knowledge/dashboards?hsLang=en#main-content)
- [Document Hub](https://knowledge.billiyo.com/knowledge/dashboards?hsLang=en#document-hub)
- [Announcements](https://knowledge.billiyo.com/knowledge/announcements?hsLang=en)
- [Adult Day Care](https://knowledge.billiyo.com/knowledge/adult-day-care?hsLang=en#main-content)
- [Adult Daycare App](https://knowledge.billiyo.com/knowledge/adult-day-care?hsLang=en#adult-daycare-app)
[](http://billiyo.com)
Billiyo Help Center
Copyright © 2026, Billiyo Health Inc.