Alternate Residences

What do you do if a client has multiple addresses?

If a client receives care in multiple locations, you will need to add each address to the client's profile. The client's primary address is recorded when you first created their profile. Any additional locations will need to be added as a contact for the client.

Before adding an alternate residence in Billiyo, first make sure that your payer and EVV aggregator has a record of each location you add.

You can add alternate residences for a patient in the contacts section of their profile. After accessing the client's profile, scroll to the bottom of the profile and click into the Contacts tab. To add a contact click on the grey plus sign to the top right of the screen.

In the resulting pop up select "Alternate Residence" as the contact type. Then enter the residence's address, owner and when the patient began living there there.

The alternate addresses you enter will pop up in your caregiver's app. When clocking in or out of a visit your caregivers will be able to select which residence they are working at.