---
title: "Chat Communication: In-App (Caregiver)"
description: Use the HIPPA compliant caregiver in-app messaging feature to communicate with your team internally.
---

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# Chat Communication: In-App (Caregiver)

## Use the HIPPA compliant caregiver in-app messaging feature to communicate with your team internally.

### Table of Contents

- [Quick Notes](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#Quicknotes)
- [Billiyo Caregiver App](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#Caregiverapp)
  
    - [Create and send new messages](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#new-caregiver)
    - [View and respond to messages](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#review-caregiver)

### Quick Notes

- [Click Here to learn about using the Billiyo chat with the clinical app.](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-clinical?hsLang=en)
- [Click Here to learn about using the Billiyo chat with the web browser](https://knowledge.billiyo.com/knowledge/in-app-messaging?hsLang=en)
- With in-app messaging feature in Billiyo you can message an individual employee, create a group chat with multiple employees and send a message to all employees within your agency at once.

 

 

### Billiyo Caregiver App

Within the *Billiyo Caregiver* app, in-app messaging can be accessed in 2 locations:

| ***Dashboard → Message*** | ***More → Message*** |
| --- | --- |
| ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-07-29-0468-PM.jpeg?width=271&height=543&name=image-png-Dec-23-2024-03-07-29-0468-PM.jpeg) | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-09-49-6093-PM.jpeg?width=279&height=541&name=image-png-Dec-23-2024-03-09-49-6093-PM.jpeg) |

Within the *message* screen, caregivers can: 

- [Create and send new messages](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#new-caregiver)
- [View and respond to messages](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#review-caregiver)

 

#### Create and Send New Messages

Within the *message* screen, caregivers can create new messages by touching on the  ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-19-46-9189-PM.jpeg?width=35&height=34&name=image-png-Dec-23-2024-03-19-46-9189-PM.jpeg) button that appears in the bottom right corner of the screen.

Upon doing so, they'll be presented with the option to create a group message with multiple employees in it or an individual message to a single person.

| ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-23-11-1271-PM.jpeg?width=670&height=616&name=image-png-Dec-23-2024-03-23-11-1271-PM.jpeg) |
| --- |

If *group message* is chosen:

| **Select a group image** > Touch on the image icon to choose an image that's already been taken with the device or take a new photo. | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-40-54-3036-PM.jpeg?width=670&height=348&name=image-png-Dec-23-2024-03-40-54-3036-PM.jpeg) |
| --- | --- |
| **Enter a group name** | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-51-45-9004-PM.jpeg?width=670&height=328&name=image-png-Dec-23-2024-03-51-45-9004-PM.jpeg) |
| **Select who is in the group** > Touch the checkbox next to each person who should be in the group. | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-03-59-56-9729-PM.jpeg?width=268&height=481&name=image-png-Dec-23-2024-03-59-56-9729-PM.jpeg) |

Once the recipient(s) have been chosen, touching on the  ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-04-01-23-2904-PM.jpeg?width=96&height=33&name=image-png-Dec-23-2024-04-01-23-2904-PM.jpeg)  button will allow the caregiver to compose their message.

| **Add an attachment**  > Maximum file size: 5 MB | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-04-20-46-4410-PM.jpeg?width=670&height=480&name=image-png-Dec-23-2024-04-20-46-4410-PM.jpeg) |
| --- | --- |
| **Type a message** | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-04-20-46-6129-PM.jpeg?width=281&height=453&name=image-png-Dec-23-2024-04-20-46-6129-PM.jpeg) |
| **Record a voice message** > The user must have their microphone enabled for the *Billiyo Caregiver* app within their device settings for this. | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-04-21-38-8948-PM.jpeg?width=339&height=286&name=image-png-Dec-23-2024-04-21-38-8948-PM.jpeg) |

 

 

#### View and Respond to Messages

When entering the *message screen* within the *Billiyo Caregiver* app, a list of all conversations will appear.

| ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-05-12-48-8582-PM.jpeg?width=670&height=738&name=image-png-Dec-23-2024-05-12-48-8582-PM.jpeg) |
| --- |

Any conversations that have a number indicator on them mean that there are unread messages. 

| ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-05-14-48-2707-PM.jpeg?width=670&height=146&name=image-png-Dec-23-2024-05-14-48-2707-PM.jpeg) |
| --- |

To review a conversion and respond to any messages, touch on the conversation line.

Outside of the basic functions that were available when [creating a new message](https://knowledge.billiyo.com/knowledge/chat-communication-in-app-caregiver#new-caregiver), the caregiver will also be able to:

| **Copy message text** > Press and hold on the message to access the *copy*  function. | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-05-42-23-4184-PM.jpeg?width=670&height=325&name=image-png-Dec-23-2024-05-42-23-4184-PM.jpeg) |
| --- | --- |
| **Download** > For images and documents only, used to see the attachment. | ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Dec-23-2024-05-44-54-5822-PM.jpeg?width=293&height=341&name=image-png-Dec-23-2024-05-44-54-5822-PM.jpeg) |

 

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