Chat Communication: In-App (Caregiver)

Table of Contents

• Quick Notes

•  

  Billiyo Caregiver App

  • Create and send new messages
  • View and respond to messages

Quick Notes

• Click Here to learn about using the Billiyo chat with the clinical app.
• Click Here to learn about using the Billiyo chat with the web browser
• With in-app messaging feature in Billiyo you can message an individual employee, create a group chat with multiple employees and send a message to all employees within your agency at once.

Billiyo Caregiver App

Within the Billiyo Caregiver app, in-app messaging can be accessed in 2 locations:

Dashboard → Message	More → Message

Within the message screen, caregivers can: 

• Create and send new messages
• View and respond to messages

Create and Send New Messages

Within the message screen, caregivers can create new messages by touching on the  button that appears in the bottom right corner of the screen.

Upon doing so, they'll be presented with the option to create a group message with multiple employees in it or an individual message to a single person.

If group message is chosen:

Select a group image Touch on the image icon to choose an image that's already been taken with the device or take a new photo.
Enter a group name
Select who is in the group Touch the checkbox next to each person who should be in the group.

Once the recipient(s) have been chosen, touching on the    button will allow the caregiver to compose their message.

Add an attachment  Maximum file size: 5 MB
Type a message
Record a voice message The user must have their microphone enabled for the Billiyo Caregiver app within their device settings for this.

View and Respond to Messages

When entering the message screen within the Billiyo Caregiver app, a list of all conversations will appear.

Any conversations that have a number indicator on them mean that there are unread messages. 

To review a conversion and respond to any messages, touch on the conversation line.

Outside of the basic functions that were available when creating a new message, the caregiver will also be able to:

Copy message text Press and hold on the message to access the copy  function.
Download For images and documents only, used to see the attachment.