Chat Communication: In-App (Clinical)

Table of Contents

• Quick Notes

• Billiyo Clinical App

  • Create and send new messages
  • View and respond to messages

Quick Notes

• Click Here to learn about using the Billiyo chat with the caregiver app.
• Click Here to learn about using the Billiyo chat on the web browser.
• With in-app messaging feature in Billiyo you can message an individual employee, create a group chat with multiple employees and send a message to all employees within your agency at once.

Billiyo Clinical App

Within the Billiyo Clinical app, in-app messaging can be accessed by going to:

More > Message

Within the message screen, employees can: 

• Create and send new messages
• View and respond to messages
  
  

Create and Send New Messages

Within the message screen, employees can create new messages by touching on the  button that appears in the bottom right corner of the screen.

Upon doing so, they'll be presented with the option to create a group message with multiple employees in it or an individual message to a single person.

If group message is chosen:

Select a group image Touch on the image icon to choose an image that's already been taken with the device or take a new photo.
Enter a group name
Select who is in the group Touch the checkbox next to each person who should be in the group.

Once the recipient(s) have been chosen, touching on the    button will allow the employee to compose their message.

Add an attachment Maximum file size: 5 MB
Type a message
Record a voice message The user must have their microphone enabled for the Billiyo Clinical app within their device settings for this.

View and Respond to Messages

When entering the message screen within the Billiyo Clinical app, a list of all conversations will appear.

Any conversations that have a number indicator on them mean that there are unread messages. 

To review a conversion and respond to any messages, touch on the conversation line.

Outside of the basic functions that were available when creating a new message, the employee will also be able to do the following when pressing and holding on a message:

Reply Create a thread on a specific message
Forward Share the message to another one of your chats
Copy message text
Edit Correct an error in a message Only available on typed text messages you've sent.
Delete

For images and documents in conversations, employees will also see an option to download to be able to view the attachment.

 
Once the attachment is downloaded, press and hold on it to reply, forward, copy and delete.