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Common Caregiver App Error Messages

Review common messages seen within the Billiyo Caregiver app and and learn how to resolve them.


Message




Message:
User account not found

Solutions


Message
: Your account is blocked. Please contact the administrator.

Solutions


Message:
Your weekly hours are exceeded. Your weekly hours are from: ---- To ----.

Solution:


Message:
No Records Found

Solution:

  • Use the    icon in the top right corner of the screen to adjust the filter criteria.


Message:
You can not start schedule before 30 minutes of the scheduled time

Solution: The employee must wait to clock in until 30 minutes of the scheduled start time. 


Message:
You do not have a patient assigned to you. Please call your administrator and ask them to assign a patient to your profile.

Solution:


Message:
You cannot create schedule because Service Auth is missing. Please contact your administrator and ask them to create service auth.

Solution:


Message:
The schedule you're about to submit has not been finished yet. Please wait until the end date and time to be greater than the current date and time.

Solution:

  • The employee would need to wait until the scheduled end time to clock out.


Message:
This is an EVV schedule. Please go to the Home tab to complete it. You must clock in and out to complete this schedule.

Solution:

  • Navigate to the "Home" or "Dashboard" tab to clock in and out of the schedule. 


Message:
There is not care plan found for the services selected. Please contact your administrator or the office to create a plan of care for the selected service authorization.

Solution:


Message:
Your monthly hours are exceeding more than 310 hours.

Solution:

  • In Minnesota, employees cannot submit more than 310 PCA hours in one month — view more about this here. DHS will not accept claims nor pay claims that exceed this limit.