Skip to content
English
Portal Login
  • There are no suggestions because the search field is empty.

User Account: Active Session and Force Log Out

Review active mobile app sessions. We can also log your staff out and even block their user account.

Jump To:
Navigation
Review
Logout and Block Users
Mobile Experience After Log Out


Quick Notes

  • This feature is available to super users in the web portal.
  • Active session information is for all Billiyo mobile apps. 
  • This feature can be helpful for cases of unrecognized login attempts, lost/stolen devices and more.

 

Navigation

To view or edit a user account, head to More > User Account > View User Account.

Then, in the page that loads up, please click into the "Active Sessions" tab.

 

Review Active Sessions

In the Active Sessions tab, we can see the "session" for each user account in Billiyo. 

A "session" starts when your employee logs into Billiyo and it ends when they log out.

In this report we can see:

  • Username: The username of the person logged in.
  • Name: The name of the person the username is associated with.
  • Device: What type/kind of device they are logged in on.
  • Application: The name of the Billiyo mobile app they are logged into.
  • Language: The app language the user selected.
  • Login Time: The date and time that the user logged into the active session.
  • Last Seen: The date and time the user last opened the app.

 

❗Any unsynced work the user has done offline will be lost and cannot be recovered if logout is completed. 

If your employee updated their Billiyo app, without first logging out, then their "session"  (the session that was on the "old" version of the app) never ended, so Billiyo will show that they have two active sessions. One for the old session and one for the new Session.

 

Log Out and Block Users

In the "Active Session" page, we can also log out employees. This will pull them out of their app and, in order to log back in, they will need to reenter their username and password.

To log out an employee, hit the icon. This will trigger a "Logout User Account" pop up.

In this pop up you have two options

  • Block user account - This will block your employee's user account and prevent them from logging back into Billiyo

    • To learn how we can unblock a user account, please refer to this article. 
  • Log out from all devices - This will log your employee out of all active sessions across multiple devices.
    • If your employee has old active sessions from when they updated the app, logging them out on all devices will clear those sessions.

 

Mobile Experience After Logout

Once an active session logout has been performed, the mobile app user will be automatically directed to the login page when they open the app or take an action in-app.