---
title: "User Account: Active Session and Force Log Out"
description: In Billiyo, we can review your staff's active log ins. We can also log your staff out of sessions and even block their user account.
---
[Skip to content](https://knowledge.billiyo.com/knowledge/user-account-active-session-and-force-log-out#main-content)
English
Show submenu for translations
[![LOGO BLUE.png\]](https://knowledge.billiyo.com/hs-fs/hubfs/LOGO%20BLUE.png?height=40&name=LOGO%20BLUE.png)](https://billiyo.com/)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Portal Login](https://billiyo.com/App/security/signin.aspx)
[Portal Login](https://billiyo.com/App/security/signin.aspx)
Looking for something specific?
- There are no suggestions because the search field is empty.
1. [Help Center](https://knowledge.billiyo.com/knowledge?hsLang=en)
2. [More](https://knowledge.billiyo.com/knowledge/more?hsLang=en)
3. [User Account](https://knowledge.billiyo.com/knowledge/more?hsLang=en#user-account)
# User Account: Active Session and Force Log Out
## Review active login sessions, force log out and block log in for mobile app users.
**Jump To:**
[Navigation](https://knowledge.billiyo.com/knowledge/user-account-active-session-and-force-log-out#Navigation)
[Review](https://knowledge.billiyo.com/knowledge/user-account-active-session-and-force-log-out#Review)
[Logout and Block Users](https://knowledge.billiyo.com/knowledge/user-account-active-session-and-force-log-out#Logout)
[Mobile Experience After Log Out](https://knowledge.billiyo.com/knowledge/user-account-active-session-and-force-log-out#mobile)
---
#### Quick Notes
- This feature is available to super users in the web portal.
- View all active login sessions using this feature.
- The force log out and block functions are available for mobile apps only.
- This feature can be helpful for cases of unrecognized login attempts, lost/stolen devices and more.
#### Navigation
To view or edit a user account, [click here](https://www.billiyo.com/app/UserAccount/view-UserAccount.aspx) or in the left menu navigate to:
In the **View User Account** page, click into the **Active Sessions** tab.
#### Review Active Sessions
A session starts when a user logs into Billiyo, and it ends when the user logs out. In the **Active Sessions** tab, all active sessions for each user account are displayed.
About the table columns:
- **Username**: The username of the person logged in.
- **Name**: The name of the person the username is associated with.
- **Device**: What type/kind of device they are logged in on.
- **Application**: The name of the Billiyo mobile app they are logged into.
- **Language**: The app language the user selected.
- **Login Time**: The date and time that the user logged into the active session.
- **Last Seen**: The date and time the user last opened the app.
**❗**Any unsynced work a user has done offline on a mobile app will be lost and cannot be recovered if logout is completed.
If an employee updates their mobile app without logging out beforehand, two active sessions will display — one for the session on the old version of the app and one for the session on the updated version of the app.
#### Log Out and Block Users
In the **Active Session** page, click on the  icon to launch to logout process.
The force log out function is only available for mobile apps as web users are automatically logged out after periods of inactivity.
In the pop-up there two options:
- **Block user account**: Check this checkbox to block the user account, stopping the user from being able to log in.
- To learn how to unblock a user account, please refer to [this article](https://knowledge.billiyo.com/knowledge/viewing/editing-a-user-account?hsLang=en).
- **Log out from all devices**: Check this checkbox to log the user out of all active sessions.
- If the user has old active sessions from updating a mobile app without logging out first, using this option will clear those sessions.
#### Mobile Experience After Logout
Once an active session logout has been performed, a mobile app user will be automatically directed to the login page when they open the app or take an action in-app.
- [Getting Started](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#main-content)
- [Onboarding trainings](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#onboarding-trainings)
- [Clients](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#main-content)
- [Profile related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#profile-related-info)
- [Patient onboarding](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#patient-onboarding)
- [Patient dashboard related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#patient-dashboard-related-info)
- [Caregiver connection info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#caregiver-connection-info)
- [Service authorization info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#service-authorization-info)
- [Care plan info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#care-plan-info)
- [Recalibrate client location](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#recalibrate-client-location)
- [User accounts & client portal](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#user-accounts-client-portal)
- [Client eligibility](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#client-eligibility)
- [Q and A](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#q-and-a)
- [Deleting Client Documents](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#deleting-client-documents)
- [Services Tab](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#services-tab)
- [Client Onboarding Application](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#client-onboarding-application)
- [Employee](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#main-content)
- [Profile related items](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#profile-related-items)
- [User account info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#user-account-info)
- [Payroll info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#payroll-info)
- [Employee Hours Summary](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#employee-hours-summary)
- [Expense info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#expense-info)
- [Request app user's location](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#request-app-users-location)
- [Caregiver app info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#caregiver-app-info)
- [Clinical app info](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#clinical-app-info)
- [Telephony](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#telephony)
- [Caregiver dashboard](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#caregiver-dashboard)
- [Employee onboarding URL](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#employee-onboarding-url)
- [Q and A](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#q-and-a)
- [Mobile apps](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#mobile-apps)
- [Deleting Employee Documents](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#deleting-employee-documents)
- [Employee Services Tracking](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#employee-services-tracking)
- [Reset Password](https://knowledge.billiyo.com/knowledge/employee?hsLang=en#reset-password)
- [Scheduling & Timesheets](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#main-content)
- [Scheduling related info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#scheduling-related-info)
- [Schedules approval related info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#schedules-approval-related-info)
- [Electronic timesheet info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#electronic-timesheet-info)
- [Manual timesheet Info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#manual-timesheet-info)
- [Manual clock in/out info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#manual-clock-in-out-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#q-and-a)
- [Clinical & Documentation](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#main-content)
- [Service verification](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#service-verification)
- [Clinical forms info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#clinical-forms-info)
- [Nursing visit](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#nursing-visit)
- [PDN info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#pdn-info)
- [Progress note](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#progress-note)
- [Vitals log](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#vitals-log)
- [Health analysis](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#health-analysis)
- [eMar info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#emar-info)
- [OASIS submissions](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#oasis-submissions)
- [Skilled patient task flow](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#skilled-patient-task-flow)
- [QA QI info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#qa-qi-info)
- [Patient Dashboard](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#patient-dashboard)
- [Physician orders](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#physician-orders)
- [Upload documents info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#upload-documents-info)
- [QP visit documentation](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#qp-visit-documentation)
- [Digitalized documents info](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#digitalized-documents-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#q-and-a)
- [Medication](https://knowledge.billiyo.com/knowledge/clinical-documentation?hsLang=en#medication)
- [Claims & Invoices](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#main-content)
- [Claim related info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#claim-related-info)
- [Invoice related info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#invoice-related-info)
- [EVV claim related info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#evv-claim-related-info)
- [Claim Detail Report info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#claim-detail-report-info)
- [Denial Analysis Report info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#denial-analysis-report-info)
- [Electronic Remittance info](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#electronic-remittance-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#q-and-a)
- [Service Verification Failed](https://knowledge.billiyo.com/knowledge/claims-invoices?hsLang=en#service-verification-failed)
- [Reporting](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#main-content)
- [Dashboards info (excluding "Caregiver Dashboard")](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#dashboards-info-excluding-caregiver-dashboard)
- [Contact Masters](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#contact-masters)
- [ServiceAuth](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#serviceauth)
- [LEIE](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#leie)
- [Balance And Aging](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#balance-and-aging)
- [Batch Detail](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#batch-detail)
- [Late/Missed Schedule](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#late-missed-schedule)
- [Dynamic Report](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#dynamic-report)
- [Cost Report](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#cost-report)
- [Financial Reports](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#financial-reports)
- [Q and A](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#q-and-a)
- [Download Documents](https://knowledge.billiyo.com/knowledge/reporting?hsLang=en#download-documents)
- [Settings & Setup](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#main-content)
- [Billiyo subscription info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#billiyo-subscription-info)
- [Company settings info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#company-settings-info)
- [Surveyor user account info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#surveyor-user-account-info)
- [Service type management info](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#service-type-management-info)
- [Q and A](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#q-and-a)
- [Basic Company Information](https://knowledge.billiyo.com/knowledge/settings-setup?hsLang=en#basic-company-information)
- [Communication & Tasks](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#main-content)
- [Chat](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#chat)
- [Tasks](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#tasks)
- [Mass communications](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#mass-communications)
- [Reconciling eFax](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#reconciling-efax)
- [View Fax](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#view-fax)
- [Patient Dashboard Communications](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#patient-dashboard-communications)
- [Employee Communications](https://knowledge.billiyo.com/knowledge/communication-tasks?hsLang=en#employee-communications)
- [Product Updates](https://knowledge.billiyo.com/knowledge/product-updates?hsLang=en#main-content)
- [Product updates](https://knowledge.billiyo.com/knowledge/product-updates?hsLang=en#product-updates)
- [Electronic Visit Verification (EVV)](https://knowledge.billiyo.com/knowledge/electronic-visit-verification-evv?hsLang=en#main-content)
- [Minnesota (MN) EVV](https://knowledge.billiyo.com/knowledge/electronic-visit-verification-evv?hsLang=en#minnesota-mn-evv)
- [Review EVV](https://knowledge.billiyo.com/knowledge/electronic-visit-verification-evv?hsLang=en#review-evv)
- [More](https://knowledge.billiyo.com/knowledge/more?hsLang=en#main-content)
- [Company](https://knowledge.billiyo.com/knowledge/more?hsLang=en#company)
- [User Account](https://knowledge.billiyo.com/knowledge/more?hsLang=en#user-account)
- [Product Updates](https://knowledge.billiyo.com/knowledge/more?hsLang=en#product-updates)
- [Mobile Apps](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#main-content)
- [Billiyo for Caregiver App](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#billiyo-for-caregiver-app)
- [Billiyo Clinical App](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#billiyo-clinical-app)
- [Billiyo for Adult Day Care App](https://knowledge.billiyo.com/knowledge/mobile-apps?hsLang=en#billiyo-for-adult-day-care-app)
- [CRM](https://knowledge.billiyo.com/knowledge/crm?hsLang=en#main-content)
- [Service Auths](https://knowledge.billiyo.com/knowledge/crm?hsLang=en#service-auths)
- [Dashboards](https://knowledge.billiyo.com/knowledge/dashboards?hsLang=en#main-content)
- [Document Hub](https://knowledge.billiyo.com/knowledge/dashboards?hsLang=en#document-hub)
- [Announcements](https://knowledge.billiyo.com/knowledge/announcements?hsLang=en)
- [Adult Day Care](https://knowledge.billiyo.com/knowledge/adult-day-care?hsLang=en#main-content)
- [Adult Daycare App](https://knowledge.billiyo.com/knowledge/adult-day-care?hsLang=en#adult-daycare-app)
[](http://billiyo.com)
Billiyo Help Center
Copyright © 2026, Billiyo Health Inc.
```json
{
"@context" : "https://schema.org",
"@type" : "VideoObject",
"contentUrl" : "https://7224044.fs1.hubspotusercontent-na1.net/hubfs/7224044/video_assets/208767711036/inherited/web_optimized.mp4",
"dateModified" : "2026-03-05T14:51:24.033Z",
"duration" : "PT5S",
"height" : 2622,
"name" : "mobilelogout",
"thumbnailUrl" : "https://7224044.fs1.hubspotusercontent-na1.net/hubfs/7224044/mobilelogout.mp4/medium.jpg",
"uploadDate" : "2026-03-05T14:51:08.734Z",
"width" : 1206
}
```