---
title: Service Authorization Warning and Error Messages
description: When adding or editing a service authorization, the information entered is validated. Learn about the warning and error messages that may appear here.
---
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# Service Authorization Warning and Error Messages
## When adding or editing a service authorization, the information entered is validated. Learn about the warning and error messages that may appear here.
---
### Table of Contents
> - [Warnings](https://knowledge.billiyo.com/knowledge/service-auth-messages#warnings)
> - [Errors](https://knowledge.billiyo.com/knowledge/service-auth-messages#errors)
---
### Warnings
A warning highlights a potential issue or conflict, but does not stop you from moving forward.
|  |
| --- |
> **Appears when**: The amount entered in the "Service Rate" field is lower than the state's current rate.
>
> - Clicking on the  button will ignore the warning and save the rate you entered in the "Service Rate" field.
> - Clicking on the  button will take you back to the editing screen so that you can enter the updated rate in the "Service Rate" field.
|  |
| --- |
> **Appears when**: Adding a new service authorization or updating the date range of an existing one and there are schedules within the date range not tied to a service authorization.
>
> - Clicking on the  button will save and tie the *service authorization* to the existing schedules that are without a *service authorization*.
> - Clicking on the  button will cancel.
|  |
| --- |
> **Appears when**: Editing the date range when schedules have already been worked.
>
> - Select if you'd like to "Orphan" or "Delete" entered, non-worked schedules that fall outside of the newly selected date range.
> - Select "Yes" to automatically adjust the care plan's date range to match the service authorization or "No" to keep the care plan's date range as is.
> - Clicking on the  button will save, unlinking worked schedules from a service authorization and updating based on the selections chosen.
> - Clicking on the  button will cancel.
>
> **Note**: The term "orphan" means to no longer be tied to a service authorization.
|  |
| --- |
> **Appears when**: Editing the date range when entered, unworked schedules exist.
>
> - Select if you'd like to "Orphan" or "Delete" entered, non-worked schedules that fall outside of the newly selected date range.
> - Select "Yes" to automatically adjust the care plan's date range to match the new date range selected or "No" to keep the care plan's date range as is.
> - Clicking on the  button will save and update based on the selections chosen.
> - Clicking on the  button will cancel.
>
> **Note**: The term "orphan" means to no longer be tied to a service authorization. In order to bill, a service authorization must be tied to a schedule.
|  |
| --- |
> **Appears when**: Editing the number of units to be less than what's been scheduled.
>
> - Click on the  button to delete all schedules in the "Entered" status.
> - Clicking on the  button will cancel.
|  |
| --- |
> **Appears when**: Editing the number of units to a value less than the sum of what's been worked and scheduled already.
>
> - Clicking on the  button will save the changes and delete all schedules in the "Entered" status.
> - Clicking on the  button will cancel.
|  |
| --- |
> **Appears when**: Editing the date range and only 1 care plan is associated with the service authorization.
>
> - To automatically update the care plan's date range to be the new date range entered in the service authorization, select "Yes".
> - Clicking on the  button will save the changes.
> - Clicking on the  button will cancel.
|  |
| --- |
> **Appears when**: Editing the date range and there are multiple care plans associated with the service authorization.
>
> - Clicking on the  button will save the changes.
> - Click on the  button to cancel.
>
> **Next steps**: Manually edit the tied care plan's date ranges.
|  |
| --- |
> **Appears when**: Editing the procedure code.
>
> - Clicking on the  button will save the changes and delete all schedules in the "Entered" status.
> - Clicking on the  button will cancel.
### Errors
An error message highlights an issue that needs to be resolved in order to move forward.
|  |
| --- |
> **Appears when**: Another service authorization for the same procedure codes already exists within the date range selected.
>
> - Clicking on the  button will dismiss the message.
>
> **Next steps**: Locate the existing service authorization and adjust if necessary.
|  |
| --- |
> **Appears when**: The "Send Agency NPI (Use for Waiver)" toggle has been set to "Yes" for the procedure code T1019.
>
> - Clicking on the  button will dismiss the message.
>
> **Next steps**: Change the "Send Agency NPI (Use for Waiver)" toggle to the "No" position.
|  |
| --- |
> **Appears when**: Editing the number of units to be less than what has already been worked.
>
> - Clicking on the  button will dismiss the message.
>
> **Next steps**: Reject or edit existing worked schedules until the total units used matches what you are entering.
|  |
| --- |
> **Appears when**: Editing the procedure code and schedules have been worked.
>
> - Clicking on the  button will dismiss the message.
>
> **Next steps**: Reject existing worked schedules until the total units used matches what you are entering.
|  |
| --- |
> **Appears when**: Editing the procedure code and timesheets have been generated.
>
> - Clicking on the  button will dismiss the message.
>
> **Next steps**: Delete timesheets that have been generated and reject existing worked schedules until the total units used matches what you are entering.
|  |
| --- |
> **Appears when**: Editing the procedure code and schedules have been billed.
>
> - Clicking on the  button will dismiss the message.
>
> **Next steps**: Void any claims that have been submitted, delete timesheets that have been generated and reject existing worked schedules until the total units used matches what you are entering.
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