---
title: "Scheduling: Orphaned Visits"
description: Orphaned schedules are schedules that no longer have a service authorization attached them them due to an edit that was made to the service authorization.
---

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# Scheduling: Orphaned Visits

## Orphaned schedules are schedules that no longer have a service authorization attached them them due to an edit that was made to the service authorization.

<iframe src="https://fast.wistia.net/embed/iframe/94ztwctrn0?web_component=true&amp;seo=true" title="Orhpaned Scheduling Video" allow="autoplay; fullscreen" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" width="100%" height="100%"></iframe>

If a schedule appears as a faded pink/tan color, this means that the schedule has been orphaned.

To display only orphaned schedules on the calendar, click on the checkbox on the *Orphaned* key color.

![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Nov-18-2025-08-50-51-2110-PM.png?width=670&height=208&name=image-png-Nov-18-2025-08-50-51-2110-PM.png)

To attach a service authorization to the schedule, click on the schedule in the calendar and select *Edit This Schedule*. Clicking on *Edit This Schedule* will present the editing pop-up, for orphaned schedules only the *Payer *(service authorization) can be changed. 

![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Nov-18-2025-08-54-49-7087-PM.png?width=670&height=233&name=image-png-Nov-18-2025-08-54-49-7087-PM.png)

![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Nov-18-2025-08-55-55-0442-PM.png?width=670&height=233&name=image-png-Nov-18-2025-08-55-55-0442-PM.png)

Once the service authorization that should be tied to the schedule has been selected, click on *Save.* 

![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Nov-18-2025-08-56-42-0566-PM.png?width=670&height=228&name=image-png-Nov-18-2025-08-56-42-0566-PM.png)

To Mass Update orphaned schedules, click on the schedule with the  start date that you would like to update. 

Choose the Mass Update option from the drop down. 

![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Jun-23-2026-02-48-39-6680-PM.png?width=670&height=80&name=image-png-Jun-23-2026-02-48-39-6680-PM.png)

To Mass Delete orphaned schedules, click on the schedule with the start date that you would like to delete. 

Choose the Mass Delete option from the drop down.

Note: this option will only be available for Entered + Orphaned schedules.

For Worked + Orphaned schedules, you will need to tie a Service authorization to the visits in order to get them out of the Orphaned status.

![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Jun-23-2026-02-50-18-0627-PM.png?width=670&height=84&name=image-png-Jun-23-2026-02-50-18-0627-PM.png)

Worked Orphaned schedules are automatically reattached to new service authorizations.

Unworked Orphaned schedules are automatically reattached to new service authorization and care plan.

 

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