Skip to content
English
Portal Login
  • There are no suggestions because the search field is empty.

Scheduling: Orphaned Visits

Orphaned schedules are schedules that no longer have a service authorization attached them them due to an edit that was made to the service authorization.

If a schedule appears as a faded pink/tan color, this means that the schedule has been orphaned.

To display only orphaned schedules on the calendar, click on the checkbox on the Orphaned key color.

To attach a service authorization to the schedule, click on the schedule in the calendar and select Edit This Schedule. Clicking on Edit This Schedule will present the editing pop-up, for orphaned schedules only the Payer (service authorization) can be changed. 

Once the service authorization that should be tied to the schedule has been selected, click on Save. 

To Mass Update orphaned schedules, click on the schedule with the  start date that you would like to update. 

Choose the Mass Update option from the drop down. 

To Mass Delete orphaned schedules, click on the schedule with the start date that you would like to delete. 

Choose the Mass Delete option from the drop down.

Note: this option will only be available for Entered + Orphaned schedules.

For Worked + Orphaned schedules, you will need to tie a Service authorization to the visits in order to get them out of the Orphaned status.

Worked Orphaned schedules are automatically reattached to new service authorizations.

Unworked Orphaned schedules are automatically reattached to new service authorization and care plan.