--- title: "Schedule Approval: Reject and Cancel Worked Visits" description: If your caregiver has made a mistake, you can reject a schedule. Rejecting a schedule will get it back into a entered status so that the caregiver can rework the visit or the visit can be canceled. --- [Skip to content](https://knowledge.billiyo.com/knowledge/schedule-approval-reject-and-cancel-worked-visits#main-content) English Show submenu for translations [![LOGO BLUE.png\]](https://knowledge.billiyo.com/hs-fs/hubfs/LOGO%20BLUE.png?height=40&name=LOGO%20BLUE.png)](https://billiyo.com/) Open main navigation Close main navigation - English Show submenu for translations - [Portal Login](https://billiyo.com/App/security/signin.aspx) [Portal Login](https://billiyo.com/App/security/signin.aspx) Looking for something specific? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.billiyo.com/knowledge?hsLang=en) 2. [Scheduling & Timesheets](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en) 3. [Schedules approval related info](https://knowledge.billiyo.com/knowledge/scheduling-timesheets?hsLang=en#schedules-approval-related-info) # Schedule Approval: Reject and Cancel Worked Visits ## If your caregiver has made a mistake, you can reject a schedule. Rejecting a schedule will get it back into a entered status so that the caregiver can rework the visit or the visit can be canceled. To get started head on over to the schedules approval page.  **Navigation:** Scheduling \> Schedules Approval Search for the client and date range in the top of the page.  You can type the name of the client in the search bar.  Once you have the details entered click on the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-05-54-03-1705-PM.png?width=33&height=32&name=image-png-Oct-24-2025-05-54-03-1705-PM.png). ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-05-51-31-9292-PM.png?width=688&height=174&name=image-png-Oct-24-2025-05-51-31-9292-PM.png) This will bring up the client and schedules you will be working with.  Click the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-04-56-58-2090-PM.png?width=38&height=47&name=image-png-Oct-24-2025-04-56-58-2090-PM.png) for each schedule that you would like to reject, or click the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-04-57-18-5045-PM.png?width=38&height=47&name=image-png-Oct-24-2025-04-57-18-5045-PM.png) at the top left of the screen to select all.  Once you are satisfied with your selection click the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-06-01-16-3258-PM.png?width=85&height=32&name=image-png-Oct-24-2025-06-01-16-3258-PM.png) button.  Then click ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-06-01-40-6367-PM.png?width=118&height=23&name=image-png-Oct-24-2025-06-01-40-6367-PM.png). ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-05-57-43-3829-PM.png?width=688&height=267&name=image-png-Oct-24-2025-05-57-43-3829-PM.png) A pop up will appear to enter rejection remarks. Once you have entered your remarks, click ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-06-03-17-8523-PM.png?width=142&height=22&name=image-png-Oct-24-2025-06-03-17-8523-PM.png). Remarks are required. This is a one way street. You cannot recover rejected schedules.  ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Oct-24-2025-06-02-37-8023-PM.png?width=688&height=181&name=image-png-Oct-24-2025-06-02-37-8023-PM.png) Now those schedules are back in the entered status and ready to be worked or canceled.  To learn more about schedules, please visit our page: [Scheduling](https://knowledge.billiyo.com/knowledge/new-scheduling?hsLang=en).   - [Getting Started](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#main-content) - [Onboarding trainings](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#onboarding-trainings) - [Clients](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#main-content) - [Profile related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#profile-related-info) - [Patient onboarding](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#patient-onboarding) - [Patient dashboard related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#patient-dashboard-related-info) - 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