What Happens When a Schedule is Rejected

If a schedule has been worked and you see a mistake in the visit, you can reject the visit. The application user will be notified when this step is taken.

When a schedule is rejected, the employee that the schedule was rejected for will be notified via their Billiyo app — and they may also receive a text and/or email alert. To resubmit their hours your caregiver will work the rejected visit in the same way that they did when they rejected the schedule in the first place. They will either clock in and out of this visit or "swipe" it.

Here is an example of what the in-app alert will look like.

 

Here is an example of what the text alert will look like. The employee will need to go into their Billiyo app to resubmit the schedule.

Here is an example of what the email alert will look like. The employee will need to go into their Billiyo app to resubmit the schedule. 

The email will come from the agency's  email on File in the More Tab: Company>Company Setting>Configuration page.