---
title: Programs and Requested Services
description: How to create and assign programs to your team.
---
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# Programs and Requested Services
## By assigning clients to specific programs, your employees will only be able to see the patients that are a part of the programs they work with.
In order for an employee to work visits with a client, they need to have a [caregiver connection](https://knowledge.billiyo.com/knowledge/client-caregiver-connection?hsLang=en).
Jump To
[What are programs in Billiyo](https://knowledge.billiyo.com/knowledge/programs-and-requested-services#watrpro)
[How to set up programs](https://knowledge.billiyo.com/knowledge/programs-and-requested-services#setup)
[Example](https://knowledge.billiyo.com/knowledge/programs-and-requested-services#example)
[Billiyo Programs](https://knowledge.billiyo.com/knowledge/programs-and-requested-services#list)
### What are programs in Billiyo
In Billiyo, programs (also referred to as requested services) are the lines of service that your employees will work and your clients will receive. These programs include services, like Home Making, PDN, PCA and Adult Day Care. For a full list of Billiyo programs, please [refer to the bottom of this article.](https://knowledge.billiyo.com/knowledge/programs-and-requested-services#list)
By assigning your clients and office workers to these programs, we can restrict you staff from seeing clients that receive care in programs that the employee doesn't work with.
Program assignment is intended for your office employees. Caregivers, and staff that work in the field, are assigned unique [clients in the caregiver connection](https://knowledge.billiyo.com/knowledge/client-caregiver-connection?hsLang=en).
For example. if one of your office worker is assigned to the PCA program, then they will only be able to see clients who are also a part of that PCA program. A home making or PDN patient however, will not be visible to this employee.
If a client is assigned to multiple services, then any employee who shares a service will be able to see that client.
For example, if a client received PCA and PDN care, and an employee works with the PCA program (but not PDN), then they will still be able to see the client because there is a shared service (PCA).
With this program assignment, you can set up unique offices in the system and prevent your staff from seeing clients that they do not work with.
### How to set up programs?
Clients are assigned to programs through the Services field in [their profile](https://knowledge.billiyo.com/knowledge/view-client?hsLang=en).
Employees are assigned to programs in the Program/Required Services in their [user account](https://knowledge.billiyo.com/knowledge/viewing/editing-a-user-account?hsLang=en).
### Example:
Let's say we have two clients: Jason Todd and Amanda Waller. Jason is set to receive PCA services and Amanda will receive Homemaking.
We also have an office employee names Otto Octavius. Otto was hired to oversee PCA clients and he will not work with homemaking. So, in his user account, we assigned the PCA program.
In this situation, when Otto is logged into Billiyo, he will only be able to see clients who are assigned to the PCA service. This means Otto can can see Jason Todd, but not Amanda Waller.
If a client is not assigned to a program, then they will appear to all office employees.
If an eoffice mployee is not assigned to a program, then they will be able to see all clients in your system.
### Billiyo Programs:
PCA
Home Making
Physical Therapy
Home Health Aide (HHA)
Skill Nursing Visit (SN)
DME/HME
Adult Day Care
In-Home Family Support
Independent Living Skills Training
Individualized Home Support
Supported Living Services for Adults
Night Supervision
Respite Care
Indvidual Community Living Support
Adult Companion Services
24-Hour Emergency Assistance
Personal Support
Private Duty Nursing
Consumer Directed Attendant Care (CDAC)
Supported Community Living (SCL)
Emergency Response Service (ERS)
Private Pay
Chore
Client Participation
Infusion
Skilled Nursing 60 Recertification
SN Supervisory Visit
Medical Social Worker (MSW)
Case Management
PCA Choice
Occupational Therapy
Speech Therapy
MSW
Housing Transition
Health Interview Survey (HIS)
Health Interview Survey (HIS) With Training
respite
Massage Therapy
IHS without training
IHS
IHS With Training
LPN
CNA
Symptoms
Waiver Services
EDS
Alternative Care
EES
Housing Sustaining
Skilled
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