In Billiyo there are a Few Ways to handle Non Billable Schedules.
Table Of Contents:
Scheduling Page
Navigation: Scheduling > Scheduling
Some Instances that make a Schedule Non Billable:
- Qualified Professional Visits that are Mandatory but not able to be billed
- A Caregiver has been canceled due to hospitalization, Client is out of town, Client asked to Reschedule, etc.
In these instances you can cancel the schedule right from the scheduling page.
To Mark the entire schedule as Non Billable:
Locate the Client schedule by using the Filter in the Top Left of the page
Click on the schedule that you need to mark Non Billable 
Complete the Reason and Remarks and either leave the days of the week selected as all, or mark the days of the week that you would like to mark Non Billable.
By Default- the entire duration of the schedule will be marked Non Billable.
Once you have taken this action, the entire Schedule for the SA chosen will be marked Non Billable.
To View the Details of the Non Billable schedule, including which User took this action click on the schedule to view the details. 
To Mark One day of the Frequency as Non Billable, Make Sure to change the End Date in the Process of Marking the schedule Non Billable, other wise your entire schedule will become Non Billable.
If this action was taken in error, simply reject the schedule in Schedules Approval and it will return to the entered status for the Caregiver to Work the schedule.
To View all Non Billable schedules head on over to Reports>Schedules and Click on the "Do Not Bill Hours" Analytics.
When Creating a Schedule you can also mark a Skilled or QP visit as Non Billable:
Click on the Date of the Schedule and when choosing the Payer choose Non Billable Visit
This will allow the User to work the Visit but it will be marked as Non Billable
Application Users
Application Users will sometimes arrive at a client home and the client is not home.
They may be out of town, hospitalized or at an appointment and did not notify the office staff or the employee.
In this instance an employee can Mark a Schedule Non Billable.
Just like a Back office User can Mark a Schedule Non Billable, an User Can too.
To do so they will select the small calendar with the No Sign in it within the schedule they planned to work.
They will select the Reason and make remarks and Apply.
Once completed, the schedule will disappear from the app, and be marked in Red in the Web Portal/Back office schedule.
If this action was taken in error, simply reject the schedule in Schedules Approval and it will return to the entered status for the Caregiver to Work the schedule.
Schedule Approvals
Navigation: Scheduling > Schedules Approval To Mark a Schedule Non Billable in the Schedule approvals Page:
Locate the Schedule and click on the Eyeball Icon
Choose Edit
Choose the Toggle Non-billable
Choose the Reason and Enter Remarks
Click Save
Once this action is taken you will be able to see the details by clicking on the Eyeball Icon once again.
With this feature you will still be able to Approve the Schedule and Generate a Timesheet. To Learn More About Schedule Approvals, Please Visit Our Page: Schedules Approval
Generate Claims
In Billiyo, we are intuitive with a potential Claim Denial.
We will mark a Claim as Non Billable if there is something wrong with a claim.
Navigation:
Billing > Generate Claims
Address the reason and come back to the Generate Claims Page.
Once the reason (or reasons, as there can be multiple) is Resolved the claim will drop into the Generate Bill Tab.
To Learn More about Generate Claims, Please Visit Our page: Generate Claims