Missing Member in HHAeXchange Portal

In order to resolve this you must reach out to the payer for member placement.

For DHS, please fill out the DHS contact form:

https://edocs.mn.gov/forms/DHS-8168-ENG

For MCO's please follow the link to obtain contact information:

Contact information:

For Blue Plus:

Provider Services at 651-662-9962 or 866-518-8448

MHCPProviders@bluecrossmn.com

For HealthPartners:

952-883-5589, Fax: 952-853-8848

providerrelations@healthpartners.com

For Hennepin Health:

Provider Help Desk and Contracting: 612-596-1036, Option 2

For Itasca:

Member Services: 800-843-9536, fax: 218-327-5545
IMCare.Office@CO.ITASCA.mn.us

For Medica:

Provider Services 800-458-5512
Fax: 952-992-8667

For PrimeWest:

Provider Contact Center 866-431-0802

For South Country Health Alliance:

Provider Contact Center 888-633-4055

providerinfo@mnscha.org

For UCARE:

Provider Assistance Center: 612-676-3300 or 888-531-1493

Feel free to copy your Billiyo CSM on the correspondence with the payer.

If a member does not exist in the HHAeXchange portal they will need placement by the payer.