EVV
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      EVV Report: Review and Resubmit EVV

      In Billiyo you can read the reason for an EVV rejection and resubmit the visits straight from one page.

      There are many reasons for an EVV rejection. 

      Note: You may need to contact HHAeXchange or the payer directly for resolution, the Billiyo team cannot do this on your behalf.

      To Review EVV Rejections please go to: Billing > EVV > EVV Report

      Change the filter in the top of the page to capture rejections and click the . 

      Here you will click on the to view the messages.

      Here are some examples of messages that might be received and what to do in each instance:

      Message: Office is Not Found Based on Qualifier Value

      Issue: Information is missing in HHAeXchange (HHAX) portal.
      Who to Contact: HHAeXchange, Payer

      MN DHS may ask to fill out MN DHS DSD Contact Form found here.

      Solution: 
      1. Review your NPI & UMPI information within your HHAeXchange portal.
      2. Resubmit the visit to HHAeXchange from within Billiyo.

      If you have multiple NPI & UMPI numbers — and you're not seeing all showing in your  HHAeXchange portal — HHAeXchange has provided this form to complete.

      Please reach out to HHAeXchange for any questions on filling it out and make sure to submit it to them through your HHAeXchange Client Support Portal.

       

      Message: Member is Not Found Based on Qualifier Value

      Issue: Information may be missing in HHAeXchange (HHAX).
      Who to Contact: HHAeXchange, Payer

      MN DHS may ask to fill out MN DHS DSD Contact Form found here.

      Solution: 

      1. Review client and service authorization (contract) information in your HHAX portal.
      2. Work with HHAeXchange + the payer to ensure missing information is loaded into your HHAeXchange portal.
      3. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Member is Not Found Based on Qualifier Value 

      Issue: Information may be missing in HHAeXchange (HHAX).
      Who to Contact: HHAeXchange, Payer

      MN DHS may ask to fill out MN DHS DSD Contact Form found here.

      Solution: 

      1. Review client and service authorization (contract) information in your HHAX portal.
      2. Work with HHAeXchange + the payer to ensure missing information is loaded into your HHAeXchange portal.
      3. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Invalid Payer ID Value 

      Issue: Information is missing in HHAeXchange (HHAX)
      Who to Contact: HHAeXchange, Payer

      MN DHS may ask to fill out MN DHS DSD Contact Form found here.

      Solution: 

      1. Review the information within your HHAX portal
      2. Work with HHAeXchange + the payer to ensure missing information is updated in your HHAeXchange portal.
      3. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Procedure Code is Not Found 

      Issue: Information is missing in HHAeXchange (HHAX) portal.
      Who to Contact: HHAeXchange, Payer

      MN DHS may ask to fill out MN DHS DSD Contact Form found here.

      Solution: 

      1. Review the information within your HHAX portal
      2. Work with HHAeXchange + the payer to ensure missing information is updated in your HHAeXchange portal.
      3. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Zip Code is Required When EVV Clock In/Out Time is Confirmed via EVV 
      Issue: Missing information
      Who to Contact: Billiyo support
       
      Message: Service Address is Required When EVV Clock In/Out Time is Confirmed via EVV 
      Issue: Missing information
      Who to Contact: Billiyo support
       
      Message: Invalid Zip Code Format 
      Issue: Incorrect formatting
      Who to Contact: Billiyo support
       
      Message: EVVMSID is required when sending an update to this visit. Please resend the transaction with the EVVMSID
      Issue: Incorrect formatting
      Who to Contact: Billiyo support
       
      Message: Schedule Duration is 0 

      Issue: Scheduled hours are showing as 0

      Solution: 

      1. Update the scheduled time in Billiyo to be greater than 0.
      2. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Visit Duration is 0 

      Issue: Worked hours are showing as 0

      Solution: 

      1. Update the worked time in Billiyo to be greater than 0.
      2. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Schedule Date Should Be the Visit Day or the Next Day of the Visit (Inclusive of EVV) 

      Issue: The visit was submitted with a worked date that is different than what it was scheduled for.

      Solution:

      1. Update the worked date to match the scheduled date.
      2. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: Visit End Time Cannot Be Greater Than Current Date 

      Issue: The end time indicated is in the future.

      Solution: 

      1. Review visit start + end time and adjust.
      2. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: There Is No Active Contract for This Visit 

      Issue: Information is missing in HHAeXchange (HHAX) portal.
      Who to Contact: HHAeXchange, Payer

      MN DHS may ask to fill out MN DHS DSD Contact Form found here.

      Solution: 

      1. Add or extend service contract information in HHAeXchange portal.
      2. Resubmit the visit to HHAeXchange from within Billiyo.
       
      Message: External Invoice Number, Total Billed Amount, Total Units Billed, Contract Rate and Diagnosis Codes fields are required when visit is billed in the Provider's third party EVV System.  

      Issue: Diagnosis code is missing in the service authorization in Billiyo.

      Solution: 

      1. Review and edit the client's service authorization to ensure a diagnosis code has been selected.
      2. Resubmit the visit to HHAeXchange from within Billiyo.
       
       

      Message: Can Occur if  There Is an Interruption in Service
      Issue      : HHAeXchange encountered an error while processing the data.

      Solution: Resubmit the visit to HHAeXchange from within Billiyo after 15-20 minutes.

       
      Message: Worker Not Found 

      Issue: Employee information is missing.

      Solution:

      1. Review the Missing Info for EVV tab within the View Employee page in Billiyo to check for any errors related to the employee.
      2. Review and update the employee's information in Billiyo within their employee profile. 
      3. Resubmit the visit to HHAeXchange from within Billiyo.
       

       

      Resubmitting Rejected Visits

      Once the reason a visit was rejected has been fixed, it's time to resubmit the visit to HHAeXchange. 

      To do this navigate to: Billing > EVV > EVV Report

      Within the EVV Report page, locate the rejected visit(s) and click the + sign to expand each line.

      Check the checkbox next to each visit that is ready to be resubmitted. Then, click on the Resubmit button.

      For a Full explanation of MN EVV, please visit our help center article: Here.