--- title: Ending a Client Caregiver Connection (Unassign) description: Ending a Client Caregiver Connection (Unassign) --- [Skip to content](https://knowledge.billiyo.com/knowledge/ending-a-client-caregiver-connection-unassign-#main-content) English Show submenu for translations [![LOGO BLUE.png\]](https://knowledge.billiyo.com/hs-fs/hubfs/LOGO%20BLUE.png?height=40&name=LOGO%20BLUE.png)](https://billiyo.com/) Open main navigation Close main navigation - English Show submenu for translations - [Portal Login](https://billiyo.com/App/security/signin.aspx) [Portal Login](https://billiyo.com/App/security/signin.aspx) Looking for something specific? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.billiyo.com/knowledge?hsLang=en) 2. [Clients](https://knowledge.billiyo.com/knowledge/clients?hsLang=en) 3. [Caregiver connection info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#caregiver-connection-info) # Ending a Client Caregiver Connection (Unassign) ## When a client and employee are no longer working together, it's time to end their client caregiver connection. Doing this will stop the employee from seeing the client's information showing in-app for them to view.   #### Head on over to the Client/Patient Profile or the Caregiver Connection in CRM. To Edit a Client Caregiver Connection in the Client Profile head on over to CRM\>Clients\>View Clients.  Click on the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-01-46-23-6574-PM.png?width=47&height=32&name=image-png-Apr-23-2026-01-46-23-6574-PM.png) button.  Choose View Client. ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-01-47-47-2369-PM.png?width=670&height=154&name=image-png-Apr-23-2026-01-47-47-2369-PM.png) At the bottom of the client/patient profile you will see the Caregivers Tab.  Click on ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-24-31-1398-PM.png?width=28&height=32&name=image-png-Apr-23-2026-02-24-31-1398-PM.png). ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-25-33-6434-PM.png?width=670&height=158&name=image-png-Apr-23-2026-02-25-33-6434-PM.png)   Here you can click on the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-21-15-4528-PM.png?width=77&height=23&name=image-png-Apr-23-2026-02-21-15-4528-PM.png) button.  A Pop Up will appear.  Choose your Unassigned Date and Click on ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-31-21-4420-PM.png?width=118&height=28&name=image-png-Apr-23-2026-02-31-21-4420-PM.png). ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-31-00-3695-PM.png?width=670&height=324&name=image-png-Apr-23-2026-02-31-00-3695-PM.png) Taking this step will retain the Client Caregiver records. Doing this will stop the employee from seeing the client's information showing in-app for them to view. To Edit a Client Caregiver Connection in the Client Caregiver  head on over to CRM\>Client Caregiver\>View Client Caregiver.  Click on the ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-09-03-5252-PM.png?width=35&height=37&name=image-png-Apr-23-2026-02-09-03-5252-PM.png) to expand for more options.  Once the client caregiver is expanded click ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-36-17-4741-PM.png?width=72&height=22&name=image-png-Apr-23-2026-02-36-17-4741-PM.png). The page will open for you to choose your unassigned date and click ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-38-47-4925-PM.png?width=68&height=32&name=image-png-Apr-23-2026-02-38-47-4925-PM.png). ![](https://knowledge.billiyo.com/hs-fs/hubfs/image-png-Apr-23-2026-02-38-20-4186-PM.png?width=670&height=190&name=image-png-Apr-23-2026-02-38-20-4186-PM.png) We continue to display patients in the Caregiver app until timesheets have been generated for all of their schedules. Once timesheets have been generated for all schedules, the patient will be automatically removed from the Caregiver app.   - [Getting Started](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#main-content) - [Onboarding trainings](https://knowledge.billiyo.com/knowledge/getting-started?hsLang=en#onboarding-trainings) - [Clients](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#main-content) - [Profile related info](https://knowledge.billiyo.com/knowledge/clients?hsLang=en#profile-related-info) - 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